About SPOF
Built around the way operations teams actually work.
SPOF gives employees AI agents connected to company knowledge, shared memory, and business systems. Start with one recurring question your team needs to resolve.
The work starts with an operational question
Employees need company context to do their work: account agreements, internal procedures, current records, and the decisions made by other teams. SPOF brings approved knowledge and connected system records into an agent configured for the employee’s role.
The starting point is a team that repeatedly looks up the same information or rebuilds context across handoffs. Resin manufacturers and distributors are one focused industry application, with workflows for inventory, production, orders, and lot traceability.
A working scope should name the responsibilities
SPOF uses a setup plus subscription model. Setup begins with discovery: what question is painful, where its records live, and who decides the next step. An integration review then identifies the approved access route, field meanings, and permissions. Configuration focuses on the agreed workflow and the records needed to answer it.
Assign a customer decision owner and a technical access owner before testing. Agree who validates field definitions, checks the answer against its sources, approves any operational changes, and handles an unavailable source. Document the delivery responsibilities, subscription scope, and support arrangements so your team knows who to contact when a record, rule, or source changes.
Evaluate the explanation as well as the output
An answer should identify the relevant records, explain the finding, cite its sources, and show when they were current. Evaluation needs ordinary cases and exceptions: conflicting account notes, missing dates, stale records, and restricted information. The team should be able to question the result without trusting an unexplained summary.
SPOF supports multiple communication channels and governed memory. Choose the channels your team will use, the recipients allowed to see each answer, and the context they can share. Keep personal notes separate from shared operational knowledge, with clear permissions. An earlier resolution can inform a new review while current source records remain the basis for the answer.
Set handover and support expectations explicitly
Before adopting a workflow, agree how mappings, access, review rules, and known limitations are handed over. Decide who reports a data problem, who investigates it, and how a source-system change is reviewed. Confirm support channels, availability, escalation, and commercial terms in the scope so the handover covers both everyday use and exceptions.
A first 15-minute conversation can focus on the recurring bottleneck, the knowledge and system sources behind it, and the person who owns the decision. Bring an example question or record if available. Request a time by email through the contact page. The architecture hub explains the data and approval questions to bring so the conversation can focus on your specific workflow.
Start with one operational question.
Tell us what your team keeps looking up. We will talk through the workflow and the systems behind it.
Book a 15-minute call